Refund Policy

1. Understanding Our Service

1.1 What We Do

Fylendo.com provides:

• Product information, reviews, and comparisons
• Shopping deals and discount alerts
• Affiliate links to third-party merchant websites
• Consumer advice and shopping guides

1.2 What We Don't Do

Fylendo.com does NOT:

• Sell products directly to consumers
• Process customer payments or transactions
• Ship or deliver products
• Handle returns, refunds, or exchanges
• Provide product warranties or guarantees
• Act as a party to transactions between you and merchants

All purchases are made directly with and fulfilled by third-party merchants. When you click on our affiliate links and make a purchase, you are entering into a direct transaction with that merchant, subject to their terms, conditions, and policies.

2. Merchant Refund Policies

2.1 Third-Party Merchant Responsibility

Each merchant featured on our website has its own refund, return, and exchange policies. These policies vary significantly by merchant and may include:

• Different return windows (typically 14-90 days)
• Varying conditions for returns (unused, in original packaging, etc.)
• Different refund methods (original payment method, store credit, exchange only)
• Restocking fees for certain product categories
• Exclusions for specific products (final sale items, personalized products, etc.)
• Return shipping cost responsibilities

2.2 Your Responsibility

Before making any purchase through our affiliate links:

1. Read the Merchant's Refund Policy: Always review the specific merchant's return and refund policy on their website
2. Understand Return Conditions: Note any conditions, time limits, or restrictions
3. Keep Documentation: Save order confirmations, receipts, and communication with merchants
4. Act Promptly: If you need to return a product, initiate the process within the merchant's specified timeframe

3. Common Swiss Merchant Policies

3.1 Standard Return Windows

Most Swiss and European merchants offer the following return periods:

• Online Purchases: Typically 14-30 days (EU Distance Selling Directive provides minimum 14-day cooling-off period)
• In-Store Purchases: Varies by merchant; not legally required but many offer 14-30 days
• Holiday Purchases: Extended return periods (often until mid-January for December purchases)
• Black Friday/Cyber Monday: May have special return policies; check specific merchant terms

3.2 Swiss Consumer Rights

Under Swiss law, consumers have certain rights:

• Defective Products: Right to repair, replacement, or refund for defective merchandise
• Misrepresentation: Right to return if product significantly differs from description
• Online Purchases: 7-day withdrawal right for distance sales (may be extended by merchant)
• Warranty Rights: Legal warranty for manufacturing defects (typically 2 years)

4. How to Request Refunds from Merchants

4.1 Step-by-Step Process

1. Contact the Merchant Directly:
   • Use the merchant's customer service email, phone, or online form
   • Reference your order number and purchase date
   • Clearly state your reason for return
2. Follow the Merchant's Return Procedure:
   • Obtain a Return Authorization Number (RAN) if required
   • Pack the item securely in original packaging if possible
   • Include all accessories, manuals, and documentation
   • Use the provided return shipping label if applicable
3. Ship the Return:
   • Use a trackable shipping method
   • Keep proof of shipment and tracking number
   • Insure high-value items
4. Follow Up:
   • Confirm the merchant received the return
   • Verify processing of your refund
   • Allow 7-14 business days for refund to appear in your account

4.2 Required Information

When contacting merchants for refunds, have ready:

• Order number or confirmation email
• Purchase date
• Product name and SKU/item number
• Reason for return
• Payment method used
• Proof of purchase (receipt or invoice)

5. Fylendo's Limited Role

5.1 What We Can Do

While we cannot process refunds, we can assist you by:

• Providing Information: Directing you to the appropriate merchant customer service
• General Guidance: Offering general advice on consumer rights in Switzerland
• Merchant Contact Details: Helping you find merchant contact information
• Documenting Issues: Noting patterns of merchant problems for our internal records

5.2 What We Cannot Do

Fylendo.com cannot:

• Process refunds on behalf of merchants
• Authorize returns or exchanges
• Provide compensation for defective or unsatisfactory products
• Intervene in disputes between you and merchants
• Guarantee merchant refund policies will be honored
• Override merchant policies or decisions
• Provide legal advice regarding consumer disputes

6. Affiliate Commissions and Refunds

6.1 How Affiliate Commissions Work

When you make a purchase through our affiliate links:

• We receive a commission from the merchant (typically 1-10% of purchase value)
• This commission is paid by the merchant, not by you
• Your purchase price is the same whether you use our link or not

6.2 Commission Reversals

If you return a product and receive a refund from the merchant:

• The merchant typically reverses our commission
• This does not affect your refund from the merchant
• You are not responsible for any commission reversals
• This is a standard industry practice

7. Dispute Resolution with Merchants

7.1 If a Merchant Denies Your Refund Request

If you believe your refund request was wrongly denied:

1. Review the Merchant's Policy: Ensure your return meets their stated conditions
2. Escalate Internally: Request to speak with a supervisor or manager
3. Document Everything: Keep records of all communications and transactions
4. Payment Dispute: Consider disputing the charge with your credit card company (chargeback)
5. Consumer Protection: Contact Swiss consumer protection organizations
6. Legal Action: Consult a lawyer for significant amounts or clear violations

7.2 Credit Card Chargebacks

If you paid by credit card and the merchant refuses a legitimate refund:

• Contact your credit card issuer's dispute department
• Provide documentation (order confirmation, return tracking, merchant communications)
• Explain why the charge should be reversed
• Typical chargeback window is 60-120 days from purchase
• Your bank will investigate and may issue a provisional credit

8. Special Circumstances

8.1 Defective or Damaged Products

If you receive a defective or damaged product:

• Document the defect/damage with photos immediately
• Contact the merchant within 48 hours
• Do not use the product if safety is a concern
• Keep all packaging and materials
• Most merchants will arrange replacement or full refund

8.2 Non-Delivery

If your order never arrives:

• Check the tracking information provided by the merchant
• Wait for the estimated delivery timeframe to pass
• Contact the merchant to report non-delivery
• Request a refund or replacement
• File a payment dispute if the merchant is unresponsive

8.3 Wrong Item Received

If you receive the wrong product:

• Contact the merchant immediately
• Provide order number and details of item received
• Do not return the item until instructed by the merchant
• Merchants typically provide prepaid return labels for their errors
• Request expedited shipping for the correct item

8.4 Unauthorized Charges

If you see charges you didn't authorize:

• Immediately contact your bank/credit card company
• Report the unauthorized charge
• Request the card be blocked if necessary
• Contact the merchant to dispute the charge
• File a police report for fraud if applicable

9. Prevention Tips

9.1 Before Making a Purchase

Reduce the likelihood of refund issues by:

• Reading merchant reviews and ratings
• Verifying the merchant's refund policy before purchase
• Checking product descriptions, specifications, and dimensions carefully
• Reading customer reviews of specific products
• Saving all order confirmations and communications
• Using secure payment methods (credit cards offer better protection than debit cards)

9.2 Red Flags to Watch For

Be cautious of merchants that:

• Have no clear refund policy or very restrictive terms
• Only accept non-reversible payment methods (wire transfers, cryptocurrency)
• Have numerous negative reviews about refunds
• Offer prices significantly below market value
• Have poor website security (no HTTPS)
• Lack clear contact information

10. Contact Information

10.1 Questions About This Policy

If you have questions about this Refund Policy or need assistance finding merchant contact information:

Fylendo
25B Kessler Triangle
Watsicaport, TAS 9894
Switzerland

Email: [email protected]
Phone: +251 320 238 784
Registration Number: 92481982

10.2 Reporting Merchant Issues

If you experience problems with a merchant featured on our site, please let us know:

• Email us at [email protected]
• Provide details of the merchant, order, and issue
• We will review the information and may remove problematic merchants

Note: Reporting merchant issues helps us maintain quality recommendations but does not resolve individual refund disputes.

11. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how refunds work when shopping through our affiliate links.

This Refund Policy was last updated on November 15, 2025 and applies to all users of Fylendo.com.